There is nothing more deliciously New England than rolling up your sleeves, throwing on that oh-so-trendy lobster bib and getting down + dirty with a Maine Lobster dinner. Now you + your family can have that experience anywhere in the US with our Live Hard-shell Maine Lobster shipping delivered to doorsteps nationwide. Ask about our other FFM favorites available for nationwide delivery, including our famous Lobster Pot Pie, Lobster Bisque, chowders, sauces + more. Bring a memory of home or a taste of New England wherever you are. We’ve got your fresh fix covered - since 1983.
FOOD DELIVERY FINE PRINT
Due to incredibly high demand on delivery infrastructure, delays in FedEx's delivery windows are possible and are out of our control. To ensure your package gets to you in time for the holidays, for perishable items + overnight delivery, please order by 12/21 (per FedEx). If you place an order for overnight delivery 12/22-12/23, FedEx has advised that the package may not arrive in the overnight window and as such, you accept responsibility for the shipment. We will reach out to you to discuss if you'd like to move forward with the shipment knowing of the likelihood of delays.
If you're looking to enjoy lobster for the holidays, we recommend ordering early, cooking + reheating or shucking your lobsters and refrigerating the meat to enjoy for the holidays (it lasts in a sealed refrigerated container for 2-3 days). Freezing the meat with a bit of water will get a longer shelf life as well.
As a reminder, FedEx does not ship or deliver on holidays.
Returns + Refunds
We want you to be "cappy" [it's a fresher version of happy]. Pleasing our guests - and their bellies - with great food + service is why we’re in the business. In the unlikely event you are unhappy with your purchase for any reason, please reach out to us immediately at email@example.com. Ali, Jennaya, Michelle or Jon will get right back to you.
For shipping-related issues (including your order not being received timely by its delivery window), theft, etc., please reach out to FedEx Customer Service directly at 800-463-3339.
If you are unsure about the health of your lobsters when you receive them, call or email us immediately. Lobster are shipped live and will survive the 24-hour journey, but in they have perished when they arrive, so long as they are still cold the meat remains perfectly good to cook and enjoy.
In the unlikely event of a concern, please be sure to keep packages so we can identify any packaging-related issues.
While perishable items cannot be exchanged, we will do everything we can to ensure you have the same wonderful FFM service experience in your dining room as you do in ours.
Non-food/perishable items (such as tee shirts, hats, etc.) can be returned or exchanged within 10 days of purchase. Customer is responsible for return shipping fees.
What kind of lobsters do you sell?
Lobsters vary in quality contingent upon the region of purchase which in turn dictates how hard their shell is and thus the taste + quality of their meat. Our lobsters are exclusively Premium Hardshell Maine Lobsters (the best of the best), and as such, pricing fluctuates with the market; we specialize in value + pass on our FedEx discounts to our customers through our shipping partnership [aren't they sweet?].
What are my delivery options?
We deliver our hard-shell Live Maine Lobsters + perishable food items solely via FedEx Priority Overnight for delivery Tuesday-Friday (usually arriving at your door by 11AM the following day (remote areas may vary) – delivery time not guaranteed as it relates to weather impacts or holiday delays). Saturday delivery is available for an additional Fedex weekend delivery surcharge. Upon checkout, you choose when you would like to receive the order. The desired date of dinner should be the same as the delivery date. Orders must be placed by 11AM the day before your desired ship date in order to qualify for priority overnight delivery (includes all perishables, frozen food + live lobster items).
Fedex does not offer overnight delivery on Sundays, Mondays and major holidays.
Do you delivery on Saturdays?
Saturday delivery is an additional fee and must be selected at checkout. Overnight delivery orders placed on Friday will be shipped on Monday + delivered on Tuesday. For perishable items, we cannot deliver on Sunday + Monday.
Please order in advance, selecting your desired delivery date at checkout. Orders placed after 11AM will ship the following shipping day.
How can I stay informed about the status of my order?
In order to make sure our lobsters find your home safe + sound, we recommend you sign up for FedEx delivery updates (via Fedex.com's Delivery Manager), so you are fully informed as to when your Freshness arrives.
Do I have to be home to receive my order?
Someone must be present to sign for the delivery in order to avoid theft + spoilage. While Fedex will require signatures, we send our packages via Authorized Release which allows the driver to leave it at your door should they determine the location to be safe. If Fedex determines the location is not safe for the package and no one is home to accept delivery, they will contact you for a revised delivery or pick up at the nearest Fedex location. If you are not present at the time your order arrives, Flanders Fish bears no responsibility for the quality of the perishable items.
What if I won't be home?
It is super important you or someone to receive your order is home at the time of your delivery as Fedex will only make one delivery attempt at apartment or office buildings. If you know you/the recipient will not be home to accept the delivery, you may opt to Hold at Location by creating an account on FedEx.com to manage your shipment, which allows for your delivery to be held at any number of local businesses in your area for same-day pickup (business availability changes per region), though we do not recommend this option for perishable products. Flanders Fish bears no responsibility for the quality of your shipment should you be absent when the delivery attempt is made.
Please make sure your delivery address is entered correctly + do note we cannot deliver to P.O. boxes (our lobsters really prefer your home or apartment!). We are not responsible for delays + loss resulting from incorrect or incomplete shipping details and additional FedEx fees may apply in these circumstances.
Shipments, especially in warm weather climates, should not be left unattended for any length of time! Please treat them as the perishable product that they are and care for them accordingly.
How do I make a change or cancel my order?
If you need to make changes to your order, we ask that you do so at least 48 hours in advance at firstname.lastname@example.org or 860.739.8866. Changes must be confirmed by the Fresh Team at FFM.
Help! I've never cooked a lobster before. How do I prepare them?
You will receive a preparation sheet included in your shipment that shares how to enjoy your lobsters, as well as optional recipes you may enjoy.
Live Lobsters must be prepared on the day they arrive, so please plan your delivery schedule accordingly. Additionally, frozen product will require thaw-time (shocking as that may be) so please be sure to arrange your delivery for 24 hours prior to when you want to enjoy your selections.
How does the non-living perishable food arrive?
Our soups and lobster pot pies are made fresh daily and are flash frozen to ensure maximum freshness. They will arrive frozen and you will need to factor in thaw time. Sauces are not frozen but will arrive cold and must remain refrigerated.
What happens if bad weather is predicted the day of my shipment?
We cannot ensure our packages will arrive in storm conditions and are not responsible for shipments that are delayed due to Mother Nature, though we do our best to track any potential threat to your delivery. In order to provide you the best service + product possible, we may hold your delivery or push the delivery date to circumvent potential delays. We will contact you in any such circumstance to reschedule your delivery.